Cassell Coliseum Fan Guide (A-Z)

 

ADA Information

If you are a person with a disability and desire special accommodations, please notify the ticket office well in advance of the game. Please contact the ticket office for special ticket arrangements, (540) 231-6731 or 1-800-VA TECH-4 (800-828-3244).

 

Admission

For basketball and post-season events, all fans entering Cassell Coliseum regardless of age must have a valid ticket to gain admission to the arena. Once fans enter the arena, they may not exit and re-enter.

For regular season volleyball and wrestling, there is no admission charge.

 

Alcoholic Beverages

Patrons are not allowed to bring alcohol into Cassell Coliseum. Drunk and/or disorderly behavior as well as violation of any alcohol policy may result in ejection from Cassell Coliseum without refund and could result in the loss of season tickets.

Alcoholic beverages are sold at designated concession stands throughout Cassell Coliseum. Alcohol policies are as follows:

• Underage drinking is prohibited.
• We ID all patrons regardless of age. Patrons with an out of state license may be asked to provide a second form of identification.
• Two drink maximum per identification, per transaction.
• Patrons under the age of 21 found in possession of alcohol will be turned over to the Virginia Tech Police.
• Patrons who are consuming alcohol and appear to be under the age of 21 must be prepared to show proper identification.
• If proper ID cannot be provided upon request, these guests will be turned over to the Virginia Tech Police.
• Patrons who are seen supplying alcohol to underage guest will be turned over to the police for ejection from the event and/or disciplinary action.
• Patrons may be refused purchase at the discretion of concessionaire/stadium/ event staff.
• No refunds will be offered for confiscated beverages.
• Alcoholic beverages may not be taken into or removed from the stadium for any reason.
• Alcoholic beverage sales will end at:
  • Men's Basketball: 10:00 remaining in the second half.
  • Women's Basketball: End of the third quarter.
  • Wrestling: After the seventh match.
• All concession stands are cashless, only credit cards will be accepted (more information).

 

ATMs

Cassell Coliseum is a cashless arena and does not have ATM machines.

 

Announcements and Paging

Announcements and paging will not be made unless there is an emergency. Please contact the nearest event staff member or police officer.

 

Banners, Signs, and Flags

Banners, signs and flags will not be permitted in Cassell Coliseum.

 

Cameras

No video or movie cameras will be permitted inside the arena. Still cameras are permitted, however cameras with a detachable lens or tripods are not.

 

Cashless Transactions

In an effort to reduce touch-points and increase the speed of service, all concession stands and ticket sales in Cassell Coliseum are cashless. Those who do not have credit cards, debit cards, etc. may purchase a gift card (at $25, $50, $100, $200 denominations) in the bookstore location on between sections 4 & 6. 

 

Clear Bag Policy

To provide a safer environment for spectators and to expedite fan entry in to Cassell Coliseum, Virginia Tech Athletics has implemented a clear bag policy. The policy will allow for a better and quicker experience at gates and is also a public safety measure that is being successfully implemented at other large venues including fellow ACC venues.

Approved bags:

• Bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12"
• One-gallon clear plastic freezer bag (Ziploc bag or similar)

Prohibited items include, but are not limited to:

• Purses and non-clear clutch bags
• Coolers
• Briefcases, backpacks, fanny packs, cinch bags, camera cases

 

Code of Conduct

Virginia Tech events should be an enjoyable experience for all fans. In order to promote athletic excellence and fan enjoyment, we ask for your assistance in displaying a high degree of sportsmanship at all times. Virginia Tech reserves the right to remove from the arena those individuals whose conduct disrupts players, coaches, officials or other fans. Use of foul, abusive, obscene, or discriminatory (on the basis of gender, sexual orientation, gender identification, age, race, national origin, religion, military status, disability status or any other characteristic) language or gestures are prohibited. No refunds will be given in these cases. Any person entering the field of play at any time will be subject to arrest.
 
Hokie fans are known for their support of the Virginia Tech and how they have made Cassell Coliseum one of the greatest "home courts" in the country. A big contributor to that enthusiasm is the pre-game spirit built before the start of each event. As we continue with that long-standing tradition, let us not forget "Hokies Respect" and our goal of creating a first-class environment to lend our support to the Hokies while maintaining a safe and fun environment for all Hokies and our visitors.

 

Concessions

Concession stands are throughout the concourse and can be reached by exiting from any portal.

 

Family/Special Needs Restrooms

please see Restrooms

 

First Aid Room

A first aid station is available outside of portal 2 in the concourse. Fans can ask for assistance from the rescue squad members stationed at various portals around the stadium. Event staff members are available to help in locating first aid assistance.

 

Game Day Ticket Problems and Will Call (Basketball)

Patrons with ticket issues that purchased their tickets through the Virginia Tech Athletics Ticket Office should come to Will Call (ticket office) window in the main lobby off Washington Street. Fans that purchased through other secondary markets or private individuals will need to reach out to the seller if they are experiencing ticket concerns.

The Athletics Ticket Office is located in the main lobby off Washington Street.

Public Will Call, Player Guest, Recruit Will Call, and Visiting Team Will Call are located in the main lobby. Public Will Call is open 2 hours prior to game time and remains open through the end of the first half.

If available, game day tickets and future game tickets are on sale at the stadium at least two hours prior to the game.

General Ticket Information (for basketball games and post-season events)

Every person must have a ticket, including infants.

Times and dates of games are subject to change.

All ticket sales for events in Cassell Coliseum are cashless, so please bring a credit or debit card.

The Athletics Ticket Office is not responsible for tickets that are lost, stolen or mailed to a second party.

No refunds or exchanges are permitted if the game is played.

If you are a person with a disability and desire special accommodations, you must notify the ticket office well in advance of the game. Due to demand for handicap accommodations, a copy of your current dated DMV paperwork or hangtag displaying your name & motor vehicle assigned number is required at the time of your order.

Game day ticket help line is 1-800-VA-TECH-4 or locally at (540) 231-6731.

 

Gates

All gates open 90 minutes prior to tip-off for men's & women's basketball and 60 minutes prior to the start of wrestling and volleyball.

 

Handicap Seating

see Disability Accommodations

 

Handicap Parking

see Disability Accommodations

 

Hokie Club Parking (for men's & women's basketball)

Designated parking lots on campus are reserved for Hokie Club members on basketball game days (see parking guide). Parking in these lots requires a valid parking pass that is mailed before the beginning of the season to qualifying Hokie Club members. Opportunities to purchase a season parking pass for home basketball games is a benefit of Hokie Club membership and all parking passes are assigned according to the Hokie Club Point Priority System. Hokie Club members are limited to one parking pass per membership.

Lost and Found

Lost and found will be operated in the tunnell area of Cassell Coliseum. Items can be claimed following the game and items not claimed will be kept until the end of the season. To contact lost and found throughout the season (not available on game days), contact one of the following departments: Game Operations: (540) 231-6728 or Virginia Tech Police Department: (540) 231-6411.

 

Lost Persons

To report a lost person, contact the nearest event staff or police officer.

 

Metal Detectors

As part of Virginia Tech’s commitment to ensuring the safety of and providing a secure environment for all attendees, walk-through metal detectors will be implemented at all entrances at Cassell Coliseum. This is a common practice at many major sports and event venues across the country, and the selected VT partner works with major sporting events throughout the year. Fans are asked to follow the guidance provided from security screening personnel.

Touchless walk-through metal detectors will be used at all Cassell Coliseum entry points. Fans will proceed through metal detectors prior to having their tickets scanned for venue entry. Entrants will not need to remove items such as belts, cell phones, coins, jackets, jewelry, watches, wallets, shoes or other small objects. Please proceed through the detectors at a normal pace.

If additional screening is necessary, security staff will ask the individual to proceed to a secondary screening area, where they will be asked to divest themselves of certain items and pass through again until clear. Those who have prohibited items will have to dispose of them or return those items to their cars before entering the facility.

 

Parking Lots

See Basketball Parking Information

 

Prohibited & Permitted Items

All persons entering the arena are subject to search. To protect the safety of our fans, players, officials and staff, the following items are prohibited.

PROHIBITED ITEMS

• Coolers/Containers/Bags (unless medical supplies and prior approved)
• Purses including clutches
• Fireworks / Explosive / Weapons (including guns and pocket knives with blades longer than 4")
• Illegal drugs; follows State and campus guidelines
• Laser pointers
• Noisemakers (horns, whistles, cow bells, turkey calls, etc.)
• Outside food or beverage
• Pets (except service animals)
• Signs, flags, banners
• Smoking/Vaping (allowed in designated areas only)
• Strollers
• Umbrellas
• Unmanned aircraft (drones)

PERMITTED ITEMS
The following items are permitted inside the venue:

• Binoculars and cameras (without case)
• Radios with headsets
• Seat cushions without arms or backs

(See also, Clear Bag Policy)

Public Parking

On-Campus Parking (New for 2021-22)
Virginia Tech Parking Services is implementing a change to their on-campus parking policy to more effectively manage parking for the growing population of permit holders who engage in university activities after traditional business hours as well as to be equitable to all that use the service. Beginning August 2021, on-campus parking lots will be metered until 10 p.m., Monday-Friday. Visitors to Virginia Tech's Blacksburg campus will now need to pay to park on campus using one of three options:

1. ParkMobile App available
2. Go online to buy a daily permit
3. Visit the Parking Services office at 505 Beamer Way between 7am and 5pm to purchase a daily permit

Learn more about campus parking. If anyone has questions, please email parking@vt.edu or call 540-231-3200.

 

Re-entry

There is NO re-entry.

 

Request for Assistance

All requests for assistance and reports of discourtesy should be directed to arena ushers. Personnel are positioned at each portal throughout the arena for convenience.

If issues with unruly fans or disruptive behavior occur, you can access the "Fan Assistance Hotline." Text (540) 739-0089.

 

Restrooms

Restrooms for men and women are located in the concourse and can be reached by exiting any portal.

Family/Special Needs restrooms are located in the following locations: Outside sections 14 & 15. All restrooms are equipped with diaper changing stations.

 

Seating Chart

A seating chart of Cassell Coliseum can be found here.

 

Security Checks

All persons entering the arena will be subject to a visual search by arena personnel prior to entering the gates.

 

Smoking

Virginia Tech is committed to providing a smoke-free environment in all facilities, both indoor and outdoor.

Smoking (including e-cigarettes and vapes) WILL NOT BE PERMITTED inside Cassell Coliseum.

 

Souvenirs

A souvenir store - HokieShop - is located in the concourse between sections 4 & 6.

 

Will Call

please see Game Day Ticket Problems and Will Call