ARRIVE EARLY • CLEAR BAG POLICY
Below you will find a comprehensive description of the Virginia Tech Hokies' policies at English Field. It is the team's wish that all patrons have a safe and enjoyable experience, and we believe that these policies will aid in accomplishing that endeavor.
In compliance with the Americans with Disabilities Act, English Field provides a safe and enjoyable event experience for all patrons.
Tickets
If you are a person with a disability and desire special accommodations, please notify the ticket office well in advance of the game at (540) 231-6731 or 1-800-VA TECH-4 (800-828-3244).
Seating
ADA seating is located in sections 101, 107, 203, and 204.
For ACC and postseason games, all fans entering English Field must have a valid ticket to gain admission to the stadium. Once fans enter the stadium, they may not exit and re-enter. Admission for fans 5 years and younger is free.
For non-conference games, there is no admission charge.
Alcoholic beverages are sold at designated concession stands throughout Engish Field. Alcohol policies are as follows:
Announcements and paging will not be made unless there is an emergency. Please contact the nearest event staff member or police officer.
English Field is a cashless stadium and does not have ATMs.
All guests will be subject to a search of their person and possessions prior to entering the stadium. All permissible bags, per the policy of the event, will be permitted into the arena after a thorough inspection by a security representative. Guests should be prepared to open their bags for inspection and may be asked by a security representative to shift and possibly remove the contents.
We strongly encourage fans to not bring any type of bags to the arena. The arena allows only certain types and sizes of personal bags or containers into the arena, including:
Exceptions will be made for medically necessary items in clear bags after proper inspection at a gate designated for this purpose.
Prohibited bags include purses, coolers, briefcases, backpacks, fanny packs (any type including crossbody or belt bags with straps), cinch bags, luggage of any kind, seat cushions, strollers, computer bags and camera bags, diaper bags, or any bag larger than the permissible size. All bags that exceed the arena's bag policy must be either taken back to your vehicle or disposed of. Any bags found outside the arena may be collected and discarded.
Banners, signs and flags are not permitted at English Field.
Guests are welcome to bring cameras without a detachable lens into the stadium for personal use only. Guests will not be permitted to bring any hard-sided cases into the stadium. Commercial use of photos without the express written consent of Virginia Tech Athletics is prohibited.
Guests are not permitted to stand in the aisles while using cameras. Guests should not obstruct the views of others while taking pictures. Arena Management reserves the right to remove any guests that do not cooperate with this policy.
Guests are prohibited from transmitting or aiding in the transmission of any information, including but not limited to, any account, description, picture, video, audio, reproduction or other information, about the game or event and any entertainment, attractions, warm-ups, practices, pre-game, post-game or between-action activities, promotions or competitions offered in connection with the game or event. The Stadium, Teams, Leagues and/or Event Promoter, and their respective assignees or affiliates are the exclusive owners of all copyrights and other proprietary rights in the game or event.
English Field only accepts cards and contactless payment including Apple Pay and Google Pay.
English Field's Code of Conduct was developed for all guests attending to enjoy their experience and act responsibly. Any guest in violation of these rules will be subject to ejection without refund. Unruly behavior will not be tolerated. These rules include but are not limited to:
A variety of concession stands will be open. ID Policy: for alcohol purchase (21+), identification must be valid (not expired) and show: date of birth, signature and a photograph.
We highly encourage all guests to arrive early. Please allow extra time for the magnetometer screening, bag checks and ticket scanning.
To expedite your entry process, please ensure your ticket is downloaded on your phone before arriving to the ticket scanning pedestal. All pedestals are self-scan. For any customer service needs, the box office will open two hours before game time.
An elevator is located behind the ticket office. The elevator is reserved for the use of premium suite guests, press and employees only.
In an effort to protect both fans and players, English Field maintains a zero-tolerance policy regarding fan interference with balls in play or any player on the field. Failure to comply with this rule will result in immediate removal from ballpark and may result in prosecution.
1. Visit Hokiesports.com/MyAccount or the HokieSports app on your MOBILE DEVICE.
2. Log in using your email address and previously established password.
3. Click on the Exchange Tickets icon at the top of the screen.
4. Or if it’s not there, click on the hamburger menu icon at the top left and select My Tickets and then Exchange from the drop-down menu.
5. Select the Flex Ticket Item from your account.
6. Select the quantity of Flex tickets you would like to exchange for game tickets.
7. Select the game you would like to attend from the list of eligible games.
8. Select the seats you would like either by Best Available or choose your own seats on the map.
9. Select Mobile Device Delivery.
10. Confirm the transaction by clicking Yes, Submit Exchange.
11. Your new game tickets will be added to your online account no later than 2 weeks prior to the event. See the instructions online at hokiesports.com/mobile-tickets for how to download your Mobile tickets to your smartphone prior to the game.
In the event of an emergency, please find the closest event staff employee who will help you find an EMT to assist you. For bumps and bruises, the First Aid Station is located behind the ticket office.
Patrons with ticket issues who purchased their tickets through the Virginia Tech Athletics Ticket Office should visit the Will Call (ticket office) next to the main gate. The ticket office opens 90 minutes before first pitch. Patrons who purchased tickets on the secondary market or through private individuals will need to reach out to the seller if they are experiencing ticket concerns.
The Athletics Ticket Office is located next to the main gate.
Public Will Call, Player Guest, Recruit Will Call, and Visiting Team Will Call are located at the main gate. Will Call opens 90 minutes prior to first pitch and remains open through the end of the 5th inning. ID is required.
If available, game day tickets are on sale at the stadium ticket office 90 minutes prior to the game. If available, future game tickets are also sold at the ticket office.
Every person must have a ticket for conference and post season games. Children 5 years and younger are free.
Times and dates of games are subject to change.
All ticket sales for events at English Field are cashless, so please bring a credit or debit card.
The athletics ticket office is not responsible for tickets that are lost, stolen or mailed to a second party. No refunds or exchanges are permitted if the game is played.
If you are a person with a disability and desire special accommodations, you must notify the ticket office well in advance of the game. Due to demand for ADA accommodations, a copy of your current dated DMV paperwork or hang tag displaying your name and motor vehicle assigned number is required at the time of your order.
Game day ticket help line is 1-800-VA-TECH-4 or locally at (540) 231-6731.
All gates open 90 minutes prior to first pitch.
Lost and found will be operated at the marketing table on the concourse. Items can be claimed following the game and items not claimed will be kept until the end of the season. To contact lost and found throughout the season (not available on game days), contact one of the following departments: Game Operations: (540) 231-6728 or Virginia Tech Police Department: (540) 231-6411.
To report a lost person, contact the nearest event staff or police officer.
As part of Virginia Tech’s commitment to ensuring the safety of and providing a secure environment for all attendees, walk-through metal detectors will be implemented at all entrances at English Field. This is a common practice at many major sports and event venues across the country. Fans are asked to follow the guidance provided from security screening personnel. Touchless walk-through metal detectors will be used at all English Field gates. Fans will proceed through metal detectors prior to having their tickets scanned for venue entry. Entrants will not need to remove items such as belts, cell phones, coins, jackets, jewelry, watches, wallets, shoes or other small objects. Please proceed through the detectors at a normal pace. If additional screening is necessary, security staff will ask the individual to proceed to a secondary screening area, where they will be asked to divest themselves of certain items and pass through again until clear. Those who have prohibited items will have to dispose of them or return those items to their cars before entering the facility.
A souvenir store - HokieShop - is located in the concourse. All transactions are cashless.
All tickets for the event are mobile tickets. Please make sure to download your tickets to your mobile wallet before arriving on campus. View our mobile ticketing guide for information on how to download tickets to your mobile phone.
All persons entering the stadium are subject to search. To protect the safety of our patrons, players, officials, artists, and staff, the following items are prohibited. Prohibited items will not be accepted at the stadium entrances for safekeeping.
PROHIBITED ITEMS
PERMITTED ITEMS
The following items are permitted inside the venue:
(See also, Bag Policy)
Parking is available free of charge on a first-come, first served basis in the Cage Lot. The lot is located across the street from English Field.
Other On-Campus Parking Areas
Virginia Tech Parking Services is implementing a change to their on-campus parking policy to more effectively manage parking for the growing population of permit holders who engage in university activities after traditional business hours as well as to be equitable to all that use the service. On-campus parking lots are metered until 10 p.m., Monday-Friday. Visitors to Virginia Tech's Blacksburg campus will now need to pay to park on campus using one of three options:
Learn more about campus parking. If anyone has questions, please email parking@vt.edu or call 540-231-3200.
The Virginia Tech baseball games can be heard on 105.3 FM in the New River Valley. The games are also streamed on hokiesports.com and in the hokiesports mobile app.
From time to time a game may be suspended or canceled due to weather conditions. If a game is suspended or canceled before becoming a complete game according to the rules of baseball, ticket holders will be granted admission to the next regularly scheduled home game using the ticket stub for the suspended or canceled game for admission.
There is NO re-entry. Guests are not permitted to leave the ballpark to chase foul balls and return at any time.
All requests for assistance and reports of discourtesy should be directed to stadium ushers. Personnel are positioned throughout the stadium for convenience.
Restrooms are conveniently located throughout the ballpark on the concourse. A family restroom is located beside the first aid room on the concourse.
To ensure a safe environment for the public, fans, employees, teams, artists and contractors entering English Field are submit to search and screening protocols that are in place. Please cooperate fully with the staff to ensure a smooth entry. English Field security personnel and management reserve the right to confiscate items that may cause damage to the facility, endanger guests or disrupt the event. Guests who violate the policy or decline to be searched may be denied entry or ejected from the arena.
see also Metal Detectors
Virginia Tech is committed to providing a smoke-free environment in all facilities, both indoor and outdoor.
Smoking (including e-cigarettes and vapes) WILL NOT BE PERMITTED at English Field.
see Merchandise
please see Game Day Ticket Problems and Will Call
Tickets & Scanning
Fans having issues with ticket scanning should visit the Virginia Tech Athletic Ticket Office located at the main gate for assistance. Customers assume all risks for tickets purchased through a source other than Virginia Tech.
Mobile Ticketing Step-By-Step Instructions
Claim, Manage and Transfer Digital Tickets
No Re-Entry
Fans cannot leave the arena and be readmitted.
Cashless Transactions
All transactions inside Cassell Coliseum are cashless.
No Smoking
Virginia Tech is a smoke-free campus. Smoking is prohibited in and outside of Cassell Coliseum.
Alcohol Sales
The sale of alcohol at English Field will end at the end of the 7th inning.
please see Game Day Ticket Problems and Will Call
Hokie Club