Greetings Hokie Nation,
First and foremost, we trust that you and your families are healthy, safe, and doing what you can to help ensure the health and safety of those around you as well. Our primary concern is that you and your loved ones remain safe.
Like many organizations around the country, the Virginia Tech Department of Athletics is facing an unprecedented situation, and in light of that we are writing to inform our fans of the department's plans to make adjustments to the Hokie Club and football season ticket timelines that were in place prior to the emergence of COVID-19.
Originally, the Hokie Scholarship Fund and football season ticket deadline was set for March 31, 2020. However, due to concern for you and our staff, the deadline is being pushed back to April 30, 2020. This new deadline will provide additional time for all stakeholders to adjust their timeline while still allowing for all ticket and seat allocation processes to be completed by the start of the 2020 football season. Despite all of the uncertainty surrounding what happens next, there are several factors at play that require the department to hold an April 30 deadline, much of which is detailed below.
There is no perfect way to work through the challenges, and we know we are unable to make this situation perfect for everyone. Rather than keep our decision making process in the dark, we felt it would be best to be as transparent as possible with you and encourage you to make the best decision for you and your family during these confusing times. We believe Blacksburg, Lane Stadium, and the Hokies represent - "This Is Home" - and want to do everything we can to help you take care of yours as well.
Beginning now, and with no set end date, the Virginia Tech Athletics Ticket Office and Hokie Club offices will be open virtually. We understand this is an inconvenience for some of our fans and we appreciate your patience and understanding during this time.
Our Hokie Club representatives and Ticket Sales Representatives will be able to assist you by phone or email at the contact points listed below during office hours which are typically Monday - Friday, 9 a.m. to 5 p.m., but may be more limited during this situation. If anything changes, times will be adjusted online on HokieSports.com. We will be checking voicemails periodically throughout the day and will respond to you within the next business day. For more immediate responses, please email our team.
Ticket Office
Phone: Toll Free 800-828-3244 or Local Line 540-231-6731
Email: hokietix@vt.edu
Hokie Club
Phone: 540-231-6618
Email: hokieclub@vt.edu
Thank you to each of you that have already renewed or ordered new tickets and made contributions to the Hokie Scholarship Fund. An investment in Virginia Tech Athletics and our student-athletes is a foundation for our leadership, staff, and student-athletes to stand on as we "Reach for Excellence" and navigate this challenge together.
Season ticket renewals, new season ticket orders, and Hokie Club gifts can continue to be made online around the clock at HokieSports.com. Our team will continue to reach out to you in an effort to provide support. To renew or purchase new tickets click the following link: https://hokiesports.com/sports/2018/5/22/football-season-tickets.aspx?id=237
To give to HSF once logged in to your online account at HokieSports.com. Select My Account > Manage My Account > Under Donations select Make a Donation. For more details, please refer to the investment guide by visiting https://hokiesports.com/2020
As is our standard policy, in the unlikely event that games are canceled, Virginia Tech Athletics will refund tickets purchased for that contest. Contributions to the Hokie Club and Hokie Scholarship Fund are non-refundable.
Virginia Tech student-athletes, staff, and you - the fans and donors - are important to us, and we appreciate your continued support. Please know we remain available to assist and support you during this time. Thank you for your understanding and patience as we continue to work together. We will continue to update our FAQs as new information becomes available.
We will share any updates or changes to this plan. Please contact our team at the numbers or emails listed above with any questions. Timeline of Events April 30, 2020
- New deadline for Hokie Scholarship Fund and season ticket orders. All Hokie Scholarship Fund donations and season ticket orders that meet the new April 30 deadline will be ranked and eligible to participate in the seat selection process later this summer. Anyone who is interested in donating or purchasing season tickets is encouraged to take advantage of the payment plan option. This allows you to spread your ticket payment over a few installments instead of a lump sum payment.
May 2020
- May 3-9: Last minute adjustments to accounts, data correction, and staff review to ensure that everything matches up correctly.
- May 10-23: The staff will be working to move all data into the "seat selection software" hosted by Ballena.
- May 24-30: Testing data and alerting all season ticket holders of their selection date and time.
June 2020
- In a full-reseating year, football seat selections take approximately six full weeks to complete. With that in mind, the plan is to start the seat selection process as close to June 1 as possible. This process is tentatively slated to end on July 9, provided there are no additional or unexpected disruptions to the process.
July 13, 2020
- Season ticket orders are finalized and delivered to the printer for production and shipping of the tickets and parking passes. This is typically a six week process that has been condensed to four weeks. With the changes, adjustments have to be made and therefore tickets will not be delivered to season ticket holders in the bound ticket packages that have been sent in recent seasons.
August 10, 2020
- If everything goes according to plan, tickets will ship directly to all season ticket holders around August 10 with the hope that all season ticket holders receive their tickets no later than August 24. The distribution timeline is dependent on whether tickets are shipped directly from the printer or if they are shipped to the office here in Blacksburg and then rerouted to you. All options for this process are currently being discussed with the print company.
August 24, 2020
- Ideally, season tickets are delivered and the Hokies are two weeks away from kickoff on September 5.