Important Notes and Reminders

This online process puts the selection of season tickets and parking locations directly in the hands of Hokie Scholarship Fund members and season ticket holders. To expedite your selection, please read these important notes and reminders:

GENERAL INFO

  • During your priority selection time you will only be able to select/improve seats that fall within the priority limits based on your contribution to the Hokie Scholarship Fund as of March 1. If you select more priority seats than you paid for with your original ticket order, the balance will be collected at checkout.   If you paid for your initial ticket order as part of a billing plan, any additional balance due on priority tickets will be added to your billing plan. Priority limits can be found by consulting the Hokie Scholarship Fund Benefits Chart.
  • All patrons will receive an email notifying them of their selection time when they will have an opportunity to select their seats either (1) through the online selection process or (2) via the phone with a Virginia Tech Athletics representative.
  • Season tickets exceeding priority limits will be selected apart from in-priority seat locations after all other seats are chosen as detailed in your selection email. (For example, if you purchase eight season tickets but only qualify for four in priority rank, you will choose your four seats in priority order and your four remaining seats at the end of seat selection. Any upgrades to Membership Levels will have to be completed by phone with the help of a Virginia Tech Athletics representative.)
  • All donors that purchase tickets automatically qualify for parking.  Parking will be assigned in Lot 1, Lot 4, or Lot 8 based on Hokie Scholarship Fund ranking.

GROUP SEATING/SITTING WITH FRIENDS

  • Customers wishing to sit with others need to coordinate their selection with the appointment time of the lowest ranked person within their group; and, at that time, each group member can log into the online system and choose their seats together.
        NOTE: Since all seats will be selected online, each person in the group will need access to a separate computer when coordinating the location of their seating location to simultaneously make their selections.
  • Seats cannot be held in the system to wait for a lower ranked customer to log in and select their tickets. Therefore, the higher ranked members of a group will need to hold off on selecting seats until the selection time of the lowest member of the group.
  • Each group member can log in at their assigned time and check the availability of seats; and has the opportunity to make their selections at that point should they wish to forgo their group seating.

STRANDED SEATS 

  • Customers will not be allowed to choose a seat location that strands a single seat. For example, if a block of three seats remains in a row you will not be able to select two of them thereby stranding a single seat. This maximizes seating capacity in Cassell Coliseum and limits the number of unsellable single tickets. We appreciate your understanding regarding this policy and hope you understand the reasoning behind it.
  • The Virginia Tech Athletics reserves the right to move your seats one to the left or right to avoid stranding single tickets or odd numbers of seats in a row. However, this will not be utilized to move seats off an aisle or if it disturbs a block of seats “stacked” back-to-back on two rows.

MISSED APPOINTMENT TIME

  • If you miss your appointment time and still have not selected by the next business day after your selection time has passed, a seating representative will select for you.  In reseating years, the representative will select the best available seats and parking based on your contribution to the Hokie Scholarship Fund as of March 31, 2022. Any additional ticket cost for the seats selected will be automatically charged to the credit card you provided upon placing your order, or added to the billing plan you purchased your tickets under.  For new customers, the best available seats based on your contribution to the Hokie Scholarship Fund will be selected. This will exclude you if your 2023 order form indicates you wished to group seat with others, according to the process outlined above.

NON-RESEATING YEARS

  • Season ticket holders will retain their seats in subsequent years by maintaining the per seat donation to the Hokie Scholarship Fund required for the seats selected. Should a member become inactive, seats will need to be reselected during your selection time as the prior seats will be released and available in the system.  The next scheduled Cassell Coliseum reseating will not occur until the 2024 season.

RESEATING YEARS

  • 2023-24 is not a reseating year for men’s and women’s basketball.

Cassell Coliseum ExteriorSELECTION OF SEATS

  • Your selection time will be based upon your Hokie Club Priority Point ranking at the conclusion of the 2023 Drive Year March 1, 2023.
  • Season tickets exceeding priority limits will be selected apart from in-priority seat locations after all other priority seats are chosen.

AMERICANS WITH DISABILITIES ACT (ADA) SEATING & PARKING

  • Patrons occupying ADA locations must send the appropriate documentation annually in order to retain these seats. NOTE: Customers not meeting this requirement will have their seats moved from the ADA location to the best available seats based upon their Hokie Scholarship Fund point priority ranking.
  • All ADA non-wheelchair customers can select up to four seats together in an ADA location and are limited to the quantity ordered by the order deadline. 
  • Non-wheelchair customers qualifying for ADA seating will have the ability to select available ADA seats within Cassell Coliseum. If the patron qualifies by point priority for a better seat than available ADA seats, then they may select that location. NOTE: Due to limited wheelchair accessible seating in Cassell Coliseum, ADA wheelchair customers can only select two seats (one wheelchair and one companion) together. Any additional seats would be selected in non-ADA seats unless there is appropriate documentation indicating the need for two wheelchair ADA seats in one account. 
  • There are a limited number of ADA parking spaces adjacent to Cassell Coliseum in Lot 1 for ADA patrons on a game-by-game basis. NOTE: All ADA patrons will be required to display the appropriate DMV hangtag indicating ADA parking is necessary before being granted admittance into Lot 1.

 

The Online Selection Process Step-by-Step

Carefully read the guidelines on this page and review your selection email regarding the online process. Knowing how the system works will help make your seat and parking selection smoother.

Familiarize yourself with these steps, and learn how to choose your own seating and parking for Hokie basketball. If you have any questions, please contact a member of our team.

Ballena Seat Selection - Step 2 Ballena Seat Selection - Step 3 Ballena Seat Selection - Step 6 Ballena Seat Selection - Step 7 Ballena Seat Selection - Step 8 Ballena Seat Selection - Step 10 Ballena Seat Selection - Step 11
  1. Start Here
    Go to seating.hokiesports.com
  2. Log In
    Login using your email address and your previously selected password. Once logged in, hover over My Account and click Manage My Account. The Ballena Basketball Seat Selection Site will be under Upgrade Opportunities.
  3. Watch the Instructional Video
    Take a minute to watch the instructional video explaining the online selection process. This video will show how to monitor the selection process and make your selections quickly when your appointment time arrives.
  4. Find Your Cart
    Your “Shopping Cart” will appear on each subsequent page. In reseating years, your cart will be empty, but if you are renewing seats in non-reseating years, the location from last season will appear in your cart provided your Hokie Scholarship Fund Membership was not downgraded in the current year. New customers ordering tickets for the first time will simply see a slot for each item ordered.
  5. Go to the Map
    When you have watched the video, checked out your “Shopping Cart”, and reviewed the documentation, click the “View Available Seats” link to access an interactive map of Cassell Coliesum.  When you log in, you will notice that some seats are already selected. As you can imagine, there are multiple groups that we have to account for in Cassell Coliseum including, but not limited to, families of student-athletes, athletics department staff members, corporate partners, predetermined contracts, campus administrative needs, recruits, ADA seating, pioneer accounts, students, visiting team seat locations, etc. We do our best to minimize the impact of these predetermined locations and appreciate your understanding.
  6. Zoom in for Details
    From the interactive map, you can click on a seating area to narrow the map’s presentation. You can also click on a specific section for a detailed map of that section. If you hold your cursor over a section, information on that section will appear in the Information Box.
  7. Find Your Seats
    The section detail shows all seats in a section. Green dots represent available seats. Red dots represent seats that have been selected by other patrons. Seats you have selected or seats that are already in your cart from last season will be blue.
  8. Check Out the View
    You can see panoramic seat views by clicking on the “Seat View” icon in the appropriate areas. You can see adjoining sections by clicking on the “Go To” buttons at the top of the section image. You can return to the overhead view of the stadium by clicking on the “Back to Overhead” link at the top of the section image.
  9. Make Your Selection for Seats & Parking
    Your “Shopping Cart” for Seats appears at the left side of the screen along with your appointment time. When your appointment time begins you will be prompted to begin your selections for the upcoming season. During reseating years all individuals must select seats.

    In non-reseating years, if you are happy with your seats from last year, you do not have to reselect them as they will be renewed automatically, provided you renew your tickets, and Hokie Scholarship Fund Membership. Keep in mind that if you downgraded your Hokie Scholarship Fund Membership and no longer meet the per seat requirement for the seats you had, you will need to select new seats as your old ones have been dropped.

    To select your seats, click on the “Seats” tab at the top of the screen. Click on any available green dots to have the seats added to your cart. On the confirmation screen you will have the option to review your selections and make any adjustments you wish.
  10. Lock Your Selection
    Once your shopping cart is “full”, finalize your selection by clicking “Submit Selection”. This will prompt you through a series of confirmation screens.

    In reseating years, and for all new customers, the new seats will appear under the “New Selections” area of the confirmation screens. Simple follow the confirmation prompts to checkout.

    In non-reseating years for customers renewing seats for the upcoming season, you will see those selected items in your cart on the first screen. You may confirm forward to the next confirmation screen. During non-reseating years, renewing customers wishing to change seat locations will see (1) last year’s seat location, and (2) the new seats you have selected for the upcoming season on the first screen. At this point you will have to choose a final seat location. To release the unwanted seats click on the red “X” next to the assignment on the confirmation screen. Those seats will then be immediately released for others to select. Once you have finalized which selections you wish to retain for the upcoming season, you may continue to the next confirmation screen.

    On the final confirmation screen all customers will “Approve Selections”. NOTE: Once you “Approve Selections” you have one more step to complete checkout.
  11. You're All Done
    NOTE: All customers must finish checkout to lock in the seats and/or parking you have selected.

    If the ticket cost or donation required for the seats you selected is less than or equal to the balance owed for the items, no additional money will be collected. You will need to finish the checkout process to lock in the seats by clicking the “Place Your Order” button seen below.

    If the ticket cost or donation required for the seats is greater than the total balance previously paid for the seats you have selected, you will need to pay for the upgrade during the checkout process. If you purchased your tickets as part of a billing plan, any additional cost due at checkout will be added to the billing plan.

    Once checkout is complete, you will receive an email confirmation of your seat selection and any payment. Simply click on the "Place Your Order" button, seen below, to finalize the transaction.  

Thank you for purchasing season tickets and participating in our seat selection process. All of you make Cassell Coliseum the best home court advantage in college basketball and our team cannot wait to start jumping with you. Go Hokies!